Terms of Service and Use

Version: 2025.10.22
Last Updated: 10/22/2025

Catherine M. Vernon & Associates Court Reporters, LLC and its affiliates (“Vernon Court Reporters”, “Company”, “us” or “we”) provide you with access to and use of our website www.vernoncourtreporters.com and any of its sub-domains and related Vernon Court Reporters sites (the “Site”), and the account, services, Sites, applications, products and networks found at or related to the Site (the “Services”). These terms of use (“Terms of Use” or “Terms”) govern your use of the Site, as well as the Services. PLEASE READ THEM CAREFULLY. BY ACCESSING THE SITE AND/OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND AGREE TO COMPLY WITH THEM. IF YOU DO NOT AGREE TO ALL THESE TERMS, YOU MAY NOT ACCESS OR USE OUR SITE OR SERVICE.

Our Privacy Policy and Content Retention Policy are incorporated into these Terms of Service by reference. By using our services, you agree to be bound by those policies as part of this agreement.

Billing, Payment, and Cancellations

By scheduling a proceeding, ordering a transcript, or purchasing any service, the ordering party is legally responsible for payment, regardless of whether they represent a client, firm, or other entity.

  • Terms: Standard billing terms are Net 30 for original transcripts and one copy. Additional transcript copies are due upon delivery. Other products and services are billed Net 30 unless otherwise stated.
  • Late Fees: A 1.5% monthly finance charge applies to any unpaid balance after the due date.
  • Cancellations: Late cancellation fees apply for any proceeding canceled after 5:00 PM on the business day before the scheduled date (weekends and holidays excluded). Fees may include attendance minimums for interpreters or videographers.
  • Non-Refundable Services: Payments for transcripts or proceedings that have commenced are non-refundable. Cancellations after production has begun remain billable for time and resources incurred.
  • Collections: Invoices unpaid after 120 days may be referred to a third-party collections agency. The client agrees to pay all reasonable collection costs, attorney’s fees, and related expenses.

Service Accuracy and Review

Vernon Court Reporters exercises reasonable care and quality control in producing transcripts and related materials. All work is performed on a best-effort basis and may contain minor typographical or transcription errors.

Clients are responsible for reviewing deliverables within five (5) business days of receipt and notifying us of any discrepancies. After that period, the transcript or product shall be deemed accepted as final.

Client-Supplied Materials

Clients are solely responsible for ensuring that materials submitted for transcription, reporting, or processing are lawful, properly authorized, and do not infringe on third-party rights. Vernon Court Reporters is not responsible for errors, omissions, or consequences arising from the content of client-provided materials.

Data Handling and Retention

All files, exhibits, and transcripts uploaded or produced through our services are processed in accordance with our Content Retention Policy. Vernon Court Reporters does not guarantee indefinite storage of materials. It is the client’s responsibility to download and maintain copies of any deliverables they wish to retain beyond the retention period described in that policy.

Independent Contractors

Vernon Court Reporters may engage independent contractors to perform certain services, including but not limited to court reporting, transcription, videography, and interpretation. Such contractors are not employees or agents of Vernon Court Reporters. While we take reasonable steps to ensure quality and professionalism, we are not liable for the acts, omissions, or representations of independent contractors.

All scheduling, billing, and communication regarding services arranged through our platform are managed by Vernon Court Reporters, and payment for such services must be made directly to us unless otherwise agreed in writing.

Authorized Users

Access to certain features of our Services and certain Sites are limited to authorized users (“Authorized Users”) who have registered with us to create a user account (“User Accounts”). Authorized Users may be subject to additional terms specific to those Sites or Services. If registration is required, you agree that all information you provide will be accurate, current and complete, and you will keep such information up to date. You are responsible for maintaining the confidentiality and security of your username and password and are fully responsible for all activities that occur through your User Account.

You agree to notify us immediately of any breach of security or unauthorized use of your User Account. We reserve the right to reject or otherwise terminate access for any user at any time.

Limited License

Vernon Court Reporters, or third parties granting rights to Vernon Court Reporters, hold all right, title, and interest in and to the materials on this Site (“Content”). As a user of this Site, you are granted a nonexclusive, nontransferable, revocable, limited, personal license to access and use the Site in accordance with these Terms of Use. You may not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You may print off one copy and may download extracts of any pages from our Site for your personal use and you may draw the attention of others within your organization to content posted on our Site. You must always acknowledge our status (and that of any identified contributors) as the authors of Content. You may not use any part of the Content for commercial purposes without obtaining a license to do so from us or our licensors. We may terminate this license at any time, for any reason. This limited license terminates automatically, without notice to you, if you breach any of these Terms of Use. Upon termination, you must immediately destroy any downloaded or printed materials.

Limitations on Use

Use of the Content on this Site is limited to your internal lawful business purposes. You may not reverse engineer, disassemble, rent, lease, loan, sell, sub-license, or create derivative works from the Site or Content. You may not use any network monitoring or discovery software to determine the site architecture, or extract information about usage or users. You may not use any robot, spider, or other automatic device or manual process to monitor or copy the Site or Content without our prior written permission. You may not copy, download, perform, modify, edit, alter, enhance, reproduce, republish, distribute, display or transmit all or any portion of the Site in any manner, except to the extent expressly permitted by these Terms. You may not use or otherwise export or re-export the Site or any portion thereof, the Content or any software available on or through the Site in violation of the export control laws and regulations of the United States of America. Any unauthorized use of the Site or its Content is prohibited.

You are responsible for configuring your information technology, computer programs and platform to access our Site. You should use your own virus protection software. You may not misuse our Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You may not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

You may provide links to this Site provided you do so in a fair and legal way. You may not remove or obscure, by framing, mirroring or otherwise, any portion of the Site. You will discontinue providing links to the Site if requested by us. You may not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You may not establish a link to our homepage in any Site that is not owned by you. We reserve the right to withdraw linking permission without notice.

No Legal Advice

Nothing in the Site is intended to create an attorney-client relationship. The Content of this Site should not be deemed legal advice, and you should not rely on any part of the Site as legal advice related to your circumstances.

Privacy

Our Privacy Policy, available at www.vernoncourtreporters.com/privacy-policy, governs what and how we collect and use your personal information, and is incorporated by reference into these Terms of Use.

Confidentiality and Third-Party Liability

Vernon Court Reporters understands that materials provided by clients, including recordings, exhibits, and transcripts, may contain confidential or privileged information. We maintain commercially reasonable safeguards and confidentiality standards in accordance with our Privacy Policy. Access to client materials is limited to authorized employees and independent contractors who are bound by confidentiality obligations.

We are not responsible for disclosures, losses, or unauthorized access resulting from client error, compromised credentials, or the sharing of materials outside our platform. Clients are responsible for maintaining secure access to their accounts and ensuring compliance with any applicable court or professional confidentiality rules.

Vernon Court Reporters is not responsible for disclosures, data loss, or interruptions caused by third-party services or integrations used in the course of service delivery, including but not limited to Zoom, Rev.ai, Amazon Web Services (AWS), Postmarkapp, or client-side email systems.

While we take commercially reasonable steps to safeguard information, clients are responsible for ensuring that any materials uploaded, transmitted, or stored through third-party systems are appropriately protected.

Intellectual Property Rights

As between Vernon Court Reporters and you, Vernon Court Reporters or its licensors own and reserve all right, title and interest in and to our Site and in the Content published on it, other than the rights explicitly granted to you to use the Services in accordance with these Terms. No title to or ownership of any proprietary rights related to the Site or any of its Content is transferred to you pursuant to these Terms. All rights not explicitly granted to you are reserved by Vernon Court Reporters. If you provide comments, suggestions and recommendations to Vernon Court Reporters with respect to the Service (including, without limitation, with respect to modifications, enhancements, improvements and other changes to the Site or the Services) (collectively, “Feedback”), you hereby grant to Vernon Court Reporters a world-wide, royalty free, irrevocable, perpetual license to use and otherwise incorporate any Feedback in connection with the Site or the Services. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any content posted by you or any other user of our Site. We have the right to remove any posting you make on our Site in our sole discretion. The views expressed by other users on our Site do not represent our views or values.

Trademarks, Etc.

The Vernon Court Reporters logo and all product names and trade names, regardless of whether they appear with capital letters or with a trademark symbol, and all products denoted with TM, SM or ® are trademarks, trade names, service marks or registered trademarks or service marks of Catherine M. Vernon & Associates Court Reporters, LLC, its affiliated companies, or its licensors or joint venture partners. Nothing contained on this Site should be construed as granting any license or right to use any trademark displayed on this site without our express written permission or such third party that may own the trademark.

Third-party Content

The Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such sites. You acknowledge sole responsibility for and assume all risk arising from, your use of any third-party websites or resources. You understand that the information and opinions in the third-party content are neither endorsed by nor do they reflect the opinions or beliefs of Vernon Court Reporters.

Mobile Services

We may offer services that are available via your mobile phone, including, without limitation, the ability to upload content to the Site, blog post, and send and receive messages, instant messages, location information, data transactions and other types of communications that may be developed for the Site (collectively “Mobile Services”). Your mobile carrier’s normal messaging, data and other rates and fees may apply when using the Mobile Services. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your mobile carrier, and not all Mobile Services may work with all mobile carriers or devices. By providing your cell number upon registering or by using any Mobile Services, you agree that we may communicate with you regarding Vernon Court Reporters, the Services and the Site and other entities, by SMS, MMS, text message, push message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us.

Disclaimer of Warranties

The Site is provided on an “as is” and “where is” basis, without any warranty. WE MAKE NO REPRESENTATIONS OR WARRANTIES IN CONNECTION WITH THE SITE, INCLUDING, BUT NOT LIMITED TO, THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY CONTENT, INFORMATION, PRODUCT OR SERVICE CONTAINED ON THE SITE, AND EXPRESSLY DISCLAIM ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD-PARTY

RIGHTS. We do not represent or warrant that the Site is error free or free of viruses or other harmful components, or that defects will be remedied. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any part of the Content or Services. We do not guarantee that our Site, or any Content on it, will always be uninterrupted, secure, or provided on an error-free basis, or operate at any particular speed. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We may make improvements and/or changes to features, functionality or Content on the Site at any time. We will not be liable to you if for any reason our Site is unavailable at any time or for any period. We will not be liable for any loss or damage caused by a virus,

distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or due to your downloading of any Content from it, or on any Site linked to it. We disclaim all responsibility for any loss, injury, claim, liability, or damage of any kind whether in contract, tort, breach of statutory duty, or otherwise, including, but not limited to, direct, indirect, incidental, consequential, special or punitive damages, arising from or in connection with the Site, including, but not limited to, your use of the Site or your inability to use the Site, even if we have previously been advised of the possibility of such damages or such damages were foreseeable. We will not be liable for loss of profits,

sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation resulting from your use of the Site. SOME JURISDICTIONS DO NOT ALLOW THE FOREGOING EXCLUSIONS. IN SUCH AN EVENT SUCH EXCLUSION WILL NOT APPLY SOLELY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

Limitation of Liability

To the fullest extent permitted by law, Vernon Court Reporters, its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, data loss, missed deadlines, reputational harm, or delays in legal proceedings, even if advised of the possibility of such damages.

In no event shall our total liability exceed the amount paid by the client for the specific service giving rise to the claim.

Client’s sole and exclusive remedy for any dissatisfaction or alleged defect in services shall be, at Vernon Court Reporters’ discretion, (a) correction or re-performance of the service, or (b) a refund of the applicable fee.

These limitations apply to all claims, whether based on contract, negligence, strict liability, or otherwise.

Indemnity

To the fullest extent permitted under applicable law, you agree to indemnify and hold Vernon Court Reporters, its subsidiaries, affiliates, directors, officers, employees, consultants, and agents harmless from and against any and all losses, liabilities, claims, demands, damages, costs and expenses, including reasonable attorney’s fees, arising out of or in connection with any Content, any third party content you post or link to or any third party sites you link to on the Site, your conduct in connection with the Services or the Site or with other users of the Services or the Site, or any violation of the Terms of Use or of any law or the rights of any third party.

Compliance with Laws

Unlawful Activity

We reserve the right to investigate complaints or reported violations of the Terms of Use and to take any action we deem appropriate including, but not limited to, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary to such persons or entities relating to user profiles, email addresses, usage history, posted materials, IP addresses and traffic information. You acknowledge that we will have the right to report to law enforcement authorities any action that may be considered illegal, as well as any reports it receives of

such conduct. When requested, we will cooperate fully with law enforcement agencies in any investigation of alleged illegal activity.

Export Control

Any software or technology obtained from Vernon Court Reporters through the Services originates in the United States and is subject to United States export laws and regulations. Such software and technology may not be exported or re-exported to certain countries, or those persons or entities prohibited from receiving exports from the United States. In addition, software and technology obtained from us may be subject to the import and export laws of other countries. It is your responsibility to comply with all U.S. and foreign export and import laws and regulations.

Local Laws

We control and operate the Site from within the United States and make no representation that the content, services or information is appropriate or will be available for use in other locations. Unless otherwise explicitly stated, all marketing or promotional materials found on this Site are solely directed to individuals, companies or other entities located in the United States. If you use this Site from outside the United States, you are entirely responsible for compliance with applicable local laws, including, but not limited to, export and import regulations.

Government Use

If the Service is being acquired on behalf of the United States Government (“USG”), then the following provision applies: This is commercial computer software. If acquired by or on behalf of an agency, department, or other entity of the USG, the use, duplication, reproduction, release, modification, disclosure, or transfer of this software, and any related documentation of any kind, including technical data or manuals no matter how received by the USG, is restricted by the terms and conditions of a license agreement in accordance with Federal Acquisition Regulation 12.212 for civilian agencies, and Defense Federal Acquisition Regulation Supplement 227.7202 for military agencies. All other use is prohibited.

Enforcement (Assent, Disputes, and Remedies)

Acknowledgment of Assent

By creating an account, scheduling a proceeding, ordering a transcript, or using any Vernon Court Reporters service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you are accepting on behalf of a business entity, you represent and warrant that you have the authority to bind that entity, and that the entity is the financially responsible party for all orders you place.

Attorney’s Fees and Costs

If Vernon Court Reporters prevails in any action, arbitration, or proceeding to collect unpaid amounts or enforce these Terms, we are entitled to recover our reasonable attorneys’ fees and costs in addition to any other relief granted.

Class Action Waiver

To the fullest extent permitted by law, disputes must be brought in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

Waiver of Jury Trial

To the extent permitted by law, the parties waive any right to a jury trial in any dispute arising out of or relating to these Terms or the services.

Binding Arbitration; Forum and Rules

Except for small-claims matters that qualify in your local small-claims court, or claims seeking injunctive relief for intellectual property or unauthorized access, any dispute, claim, or controversy arising out of or relating to these Terms or our services will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules (or AAA Consumer/Commercial Rules if JAMS is unavailable). The arbitration will be conducted in Pierce County, Washington, before a single arbitrator. The arbitrator may award any relief available in court, subject to these Terms. Judgment on the award may be entered in any court with jurisdiction.

Costs: Each party will bear its own attorneys’ fees; arbitration fees will be allocated under the governing rules, except that the arbitrator may award fees and costs to the prevailing party where authorized by law or contract (including under the “Attorney’s Fees and Costs” clause above).

Opt-Out: You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice by mail to Vernon Court Reporters, 3641 N Pearl St. Tacoma, WA 98407.

Disputes arising under our Privacy Policy or Content Retention Policy are also subject to the binding arbitration terms of this Agreement.

Service Availability and Force Majeure

We strive to maintain continuous availability of our website and online services; however, we do not guarantee uninterrupted access. Vernon Court Reporters shall not be liable for any delay, interruption, or failure in performance caused by circumstances beyond our reasonable control, including but not limited to acts of nature, power outages, internet failures, labor disputes, system interruptions, or governmental actions.

If such an event occurs, our obligations will be suspended for the duration of the disruption, and we will make reasonable efforts to resume normal operations promptly.

Service interruptions, maintenance windows, or software downtime shall not constitute a service failure, breach of contract, or grounds for refund or liability.

All content, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, on this site is the property of Company or its content suppliers and is protected by United States and international copyright laws. No part of this site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of the Company. Unauthorized use may result in severe civil and criminal penalties.

Modifications

We may modify these Terms of Use at any time, at our sole discretion. If we do, we will post the modified Terms of Use on this Site It is important that you check our Terms from time to time because if you continue to use the Services after we have posted modified Terms on the Site, you are indicating to us that you agree to be bound by the modified Terms of Use.

Entire Agreement

These Terms of Service, together with our Privacy Policy and Content Retention Policy, constitute the entire agreement between you and Vernon Court Reporters regarding the use of our services. They supersede all prior or contemporaneous agreements, communications, or representations, whether written or oral, concerning the same subject matter.

No waiver or modification of these Terms shall be valid unless made in writing and approved by Vernon Court Reporters.

Continued use of our services after any posted update constitutes acceptance of the revised Terms of Service.

Notices

All legal notices, claims, or requests under these Terms must be submitted in writing to:

Vernon Court Reporters
Attn: Legal Department
3641 North Pearl Street
Tacoma, WA 98407
Email: [email protected]

Notices shall be deemed received (a) three business days after mailing, or (b) upon confirmed email receipt.

General

Additional Provisions

  • Language: This Agreement is written in English, which shall control in all interpretations.
  • Survival: Sections concerning limitation of liability, indemnity, confidentiality, arbitration, and governing law shall survive termination or expiration of this Agreement.
  • Acceptance: Use of our website, web application, or electronic acceptance of these Terms constitutes binding consent under applicable electronic signature laws.